At Cotton Traders, we want you to be completely satisfied with your purchase of our quality menswear. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on underwear unless the items are faulty or not as described.

How to Return an Item

Follow these simple steps to return your item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Complete the returns form (template provided below)
  3. Pack your return securely in the original packaging
  4. Ship your return to our address (provided in your return authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected (usually within 3-5 business days), we will process your refund:

  • Original payment method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: Please allow 5-10 business days for the refund to appear in your account after processing
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To request an exchange:

  1. Follow the same return process outlined above
  2. Clearly indicate on your return form that you’d like an exchange and specify your preferred replacement item
  3. We’ll ship your replacement item once we receive your return

If the item you want isn’t available, we’ll issue a refund instead.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product, please contact us immediately at [email protected]. We’ll cover the return shipping costs and either replace the item or issue a full refund.

Return Form Template

Subject: Return Request – Order #[Your Order Number]

Dear Cotton Traders Customer Service,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item name: [Product Name]
  • SKU/Product code: [If available]
  • Size/Color: [If applicable]
  • Reason for return: [Please specify]

For exchanges, I would like: [Specify replacement item details]

Please advise on next steps for my return.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Return Address

Once your return is authorized, please send your item(s) to:

Cotton Traders Returns
85 Main St
Ely, GB CH6L 1UO

Need help? Our customer service team is available to assist with any questions about returns or exchanges. Contact us at [email protected].