Welcome to Cotton Traders’ FAQ section. We’ve compiled answers to the most common questions about our products, services, and policies to ensure your shopping experience is as comfortable as our clothing.

About Cotton Traders

Who is Cotton Traders?

Cotton Traders is a UK-based clothing retailer specializing in comfortable, quality apparel for men. From casual wear like T-shirts and jeans to outerwear including coats and jackets, we offer wardrobe essentials designed for real life.

What is your brand style?

Our style is classic comfort with a practical British sensibility. We focus on well-made, versatile pieces that combine everyday functionality with understated style – perfect for discerning customers who value both comfort and quality.

Product Questions

What types of products do you offer?

Our range includes:

  • Clothing: Shirts, T-shirts, knitwear, jeans, trousers, shorts, swimwear
  • Outerwear: Coats, jackets, fleece
  • Footwear: Boots, shoes, sandals, slippers, trainers
  • Basics: Underwear, loungewear

How do I choose the right size?

Each product page includes detailed size charts. We recommend measuring yourself and comparing with our measurements for the best fit. Our clothing tends to follow standard UK sizing with a comfortable, relaxed cut.

Are your products suitable for sports and leisure activities?

Yes! Our Sports & Leisure range along with many of our tops, shorts, and fleece items are perfect for active lifestyles while maintaining our signature comfort.

Ordering & Account

How do I create an account?

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your details for faster future purchases.

I forgot my password – what should I do?

Click “Forgot password” on the login page and enter your email address. We’ll send you a link to reset your password securely.

Can I modify or cancel my order after placing it?

We process orders quickly to get them to you promptly. If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Payment Methods

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Why was my payment declined?

This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your card issuer if the problem persists.

Shipping & Delivery

Where do you ship?

We ship worldwide, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.

What are my shipping options?

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 days after dispatch

How long does processing take?

All orders are carefully processed within 1-2 business days before dispatch.

Can I track my order?

Yes! Once your order ships, you’ll receive a confirmation email with tracking information. Both our shipping methods provide full tracking from our warehouse in Ely to your doorstep.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receipt. Items must be unworn, undamaged, and in original packaging with tags attached.

How do I return an item?

Please email [email protected] to initiate a return. Include your order number and the items you wish to return. We’ll provide return instructions and any applicable return labels.

When will I receive my refund?

Once we receive and process your return, refunds are typically issued within 5-7 business days. The timing depends on your bank or card issuer.

Do you offer exchanges?

Currently, we process returns for refunds only. To exchange an item, please return the original purchase and place a new order for the desired item.

Contact Information

How can I contact customer service?

Our customer service team is happy to help with any questions at [email protected]. We aim to respond to all inquiries within 24 hours during business days.

What is your company address?

Cotton Traders
85 Main St
Ely, GB CH6L 1UO
United Kingdom

If you have any questions not covered here, please don’t hesitate to contact us. At Cotton Traders, we’re committed to providing the same comfort in our customer service as we do in our clothing.